DATA & INCENTIVE CALCULATION ENGINE
Power and Efficiency
Data is key and crunching that data in special ways provides powerful content to market. We can calculate rewards and incentives based on all kinds of customer activity and statuses. We also combine this data with other valuable data to provide a constant competitive advantage. In Summary, our engine will always be able to get you to your automotive customer retention goal.
Customized Rewards Categories
We set goals first, then the standards of how to achieve them
Variable Points Calculations
We right-size every program to ensure right balance of reward and profit
Unlimited Club-Based Memberships
Power to create new clubs and opportunities to grow business
SMARTTERM IN-DEALERSHIP APPLICATION
It Makes Your Rewards Program Easy
It's Critical for your rewards program to be easy for your service advisors to use and SmartTerm makes it easy!l
- No Internet look up for your advisors, customers don't need cards or key fabs, SmartTerm automatically pops up providing complete program information in seconds
- No additional equipment needed to use your rewards program
- Points can be used as a closing tool during the service sales process instead of a discount afterwards
- Push one button and provide each member a rewards statement at every visit
SMARTTERM MEMBER BENEFITS
Powerful Tool for Upsells
- Mileage-Based Up-Sell Offers- Provide your advisors with effective offers on profitable services
- Special One Time Offers- are a great way to build value in your program and introduce different dealership departments
- Seasonal Offers- allow you to target services based on the time of year
- Customized Clubs- Reward your customers for completing manufacturer services or have trackable coupons for your own prepaid maintenance program
CONSUMER REWARDS PORTAL
Personalized Experience for Every Customer
Communicate directly to the customer on their channel (their own website). Customers are able to log in and view their information, vehicle details, and reward & incentive values through their own SmartTech portal. Everything is personalized and connected throughout our system providing a special experience not available at other dealerships. Each portal is customized to deliver the desired program and branding of each dealership.
Consumer Service & Rewards/Club Activity
Customers will see their current vehicle's service history and rewards calculations
Consumer-Personalized Secure Website
Customers can register and log in via mobile or desktop
TARGETED MARKETING SYSTEM
Fully-Integrated Multi-Medium Fulfillment
Every great auto dealership solution needs a system to maximize deliverability of messages across multiple channels. Our system focuses on capturing the customer's attention via responsive email, variable mail, direct calls, and in-dealership cues. Each medium is fully customizable and connected to our powerful database engine.
Trigger-Based Email & Mail
Variable content messages are sent automatically when the customer reaches key milestones
Point of Sale Material & Forms
Connecting the dots at the dealership reinforces the value of our programs