Automotive Dealership Rewards and Retention Marketing

CELEBRATING 25 YEARS

OF SERVING OUR CLIENTS

Our Solutions

REWARDS

Rewards done right! We build programs with a high degree of customization while guiding our dealers in order to make an effective program. The tools and marketing provided make this a formidable retention tool for our dealers.

REACTIVATE

Customer attrition is as crucial as it is overlooked. Our turnkey, 3 stage inactive program will build a consistent program centered around attacking those customers getting ready to defect with multiple marketing channels. 10x the average response rates and minimally a 30 to 1 ROI make this a must for any dealer serious about retention and profits.

PREPAID MAINTENANCE

Selling maintenance plans is a proven retention strategy. Let SmartTech build and manage a turnkey program providing all the tools necessary to make this powerful strategy easy for your advisors and customers.

USED VEHICLE PROGRAM

The average dealer only sees 30-35% of the used vehicles they sell back for service. A simple maintenance offering with the tools to communicate to the customer will double your dealership's retention in this area.

1ST SERVICE PRO

Focused solely on increasing the penetration of the 1st service visit for vehicles sold by the dealership, 1st Service Pro will offer multiple stages and multiple media to strengthen this first key retention metric.

DATA PLATFORM & MARKETING

Data is the key to successful marketing and an area SmartTech excels in. Let us build a database that profiles your customers giving the dealership multiple key insights and we can provide the marketing to leverage your data to drive profit.

BDC SERVICES

A dealer needs to have a strong BDC these days, but it has become very difficult to find and keep agents. Let our 100% bilingual call center assist your efforts at an affordable price.

Get A Complete Retention Analysis

Once the analysis is complete SmartTech will consult on a custom road map of areas and solutions to improve the dealerships retention in multiple areas.

REWARDS - Increase long term retention by 5+%

REACTIVATE - Pull back 20-30% of the customers about to fall inactive to your dealership

PREPAID MAINTENANCE - Lock in your active data base long term

USED VEHICLE PROGRAM - Double or Triple the average dealers used vehicle sales to service retention

1ST SERVICE PRO - Increase new vehicle sales to service retention by 10-20%

BDC PRO - Support the dealers outbound marketing increasing the effectiveness of any solution deployed

Turnkey Process

Our marketing programs are designed specifically for automotive dealers by an automotive-minded team with decades of experience building retention programs

Our rewards platform makes it easy to get started with approved DMS connections and ready to serve creative

Customers will get a "Big Box" retailer rewards experience and a personalized dealer-branded portal loaded with service specials

Our database technology and consumer marketing programs are optimized to handle unlimited custom calculations, rewards, and club-based tracking

Recognition and redemption of reward-based incentives are completely seamless to the customer with each transaction (no need for bar codes)

Our SmartTerm software works with your service advisor on the drive showing valuable customer information not readily available in DMS

Our system is easy to maintain and requires "little to zero" onsite support

We staff full-time creative and development expertise to customize programs to your individual dealership or group needs

We offer high-level retention-based service training and consultation to dealerships who want to take retention to new levels

"SmartTech’s reactivate Program leveraging rewards is the most comprehensive inactive program I have ever seen. We have become hyperfocused on the customers we are about to lose and this multi-channel, multi-month process is driving impressive results and making a strong impact on our retention scores!”

- Stephen Maynard, Fixed Ops Director

Our Solutions

REWARDS

REACTIVATE

PREPAID MAINTENANCE

USED VEHICLE PROGRAM

1ST SERVICE PRO

DATA PLATFORM & MARKETING

BDC SERVICES

Get A Complete Retention Analysis

Once the analysis is complete SmartTech will consult on a custom road map of areas and solutions to improve the dealerships retention in multiple areas.

Turnkey Process

Address

Contact

Links

Our Solutions

REWARDS ​

REACTIVATE ​

PREPAID MAINTENANCE

USED VEHICLE PROGRAM

1ST SERVICE PRO

DATA PLATFORM & MARKETING

BDC SERVICES ​

Get A Complete Retention Analysis

Once the analysis is complete SmartTech will consult on a custom road map of areas and solutions to improve the dealerships retention in multiple areas.

Turnkey Process

Address

Contact

Links

REWARDS

REACTIVATE

BDC SERVICES