CELEBRATING 25 YEARS
OF SERVING OUR CLIENTS
Our Solutions
REWARDS
Rewards done right! We build programs with a high degree of customization while guiding our dealers in order to make an effective program. The tools and marketing provided make this a formidable retention tool for our dealers.
REACTIVATE
Customer attrition is as crucial as it is overlooked. Our turnkey, 3 stage inactive program will build a consistent program centered around attacking those customers getting ready to defect with multiple marketing channels. 10x the average response rates and minimally a 30 to 1 ROI make this a must for any dealer serious about retention and profits.
PREPAID MAINTENANCE
Selling maintenance plans is a proven retention strategy. Let SmartTech build and manage a turnkey program providing all the tools necessary to make this powerful strategy easy for your advisors and customers.
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USED VEHICLE PROGRAM
The average dealer only sees 30-35% of the used vehicles they sell back for service. A simple maintenance offering with the tools to communicate to the customer will double your dealership's retention in this area.
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1ST SERVICE PRO
Focused solely on increasing the penetration of the 1st service visit for vehicles sold by the dealership, 1st Service Pro will offer multiple stages and multiple media to strengthen this first key retention metric.
DATA PLATFORM & MARKETING
Data is the key to successful marketing and an area SmartTech excels in. Let us build a database that profiles your customers giving the dealership multiple key insights and we can provide the marketing to leverage your data to drive profit.
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BDC SERVICES
A dealer needs to have a strong BDC these days, but it has become very difficult to find and keep agents. Let our 100% bilingual call center assist your efforts at an affordable price.
Get A Complete Retention Analysis
Once the analysis is complete SmartTech will consult on a custom road map of areas and solutions to improve the dealerships retention in multiple areas.
REWARDS - Increase long term retention by 5+%
REACTIVATE - Pull back 20-30% of the customers about to fall inactive to your dealership
PREPAID MAINTENANCE - Lock in your active data base long term
USED VEHICLE PROGRAM - Double or Triple the average dealers used vehicle sales to service retention
1ST SERVICE PRO - Increase new vehicle sales to service retention by 10-20%
BDC PRO - Support the dealers outbound marketing increasing the effectiveness of any solution deployed
Turnkey Process
Our marketing programs are designed specifically for automotive dealers by an automotive-minded team with decades of experience building retention programs
Our rewards platform makes it easy to get started with approved DMS connections and ready to serve creative
Customers will get a "Big Box" retailer rewards experience and a personalized dealer-branded portal loaded with service specials
Our database technology and consumer marketing programs are optimized to handle unlimited custom calculations, rewards, and club-based tracking
Recognition and redemption of reward-based incentives are completely seamless to the customer with each transaction (no need for bar codes)
Our SmartTerm software works with your service advisor on the drive showing valuable customer information not readily available in DMS
Our system is easy to maintain and requires "little to zero" onsite support
We staff full-time creative and development expertise to customize programs to your individual dealership or group needs
We offer high-level retention-based service training and consultation to dealerships who want to take retention to new levels
